Currently I am using Remote Desktop on Windows 10 to connect to a Windows 7 computer regularly. This has worked flawlessly for months.

Suddenly I started to experience that Remote Desktop would crash whenever I clicked on a folder in Windows Explorer on the remote computer.

Remote Desktop Connection has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Very strange. What had changed to suddenly cause this?

The Application log in the Windows Event Log showed the error was related to the remote audio functionality.

Apparently, Remote Desktop Connection is using the Ogg Vorbis ACM codec for remote audio, and this was related to the crash on my local Remote Desktop Connection client.

Faulting application name: mstsc.exe, version: 10.0.10049.0
Faulting module name: vorbis.acm, version: 0.0.3.6
Exception code: 0xc0000005
Fault offset: 0x0000000000001f4f
Faulting process id: 0x2478
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\vorbis.acm

The Fix and the Workaround

I recently installed FL Studio by Image-Line for music production. As it turns out, this was the culprit that caused the issue to appear.

Because FL Studio installs a copy of vorbis.acm file into C:\Windows\System32, this interferes with Remote Desktop Connection.

The fix:

Renaming vorbis.acm in C:\Windows\System32 fixes the issue on 64-bit Windows.

vorbis.acm

The file

 

File Access Denied vorbis.acm You'll need to provide administrator permissions to rename this file

The permission

 

vorbis.acm.old

The fix

 

Note: The file is also present in C:\Windows\SysWOW64 on 64-bit Windows, but didn’t need to be renamed on my system for this fix to work.

If you can’t live with this fix for some reason, you can also try the following workaround:

The workaround:

Disable remote audio playback in Remote Desktop Connection settings.

Click settings

Click settings

Disable the audio

Disable the audio

That’s it, folks!

Please leave a comment below if this helped you in any way, or if you found related issues and workarounds that may help others who experience Remote Desktop Connection crashes.

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